​1. Information We Collect

When you submit a contact form, we collect:

• Full name

• Email address

• Phone number

• Any information you provide in the message field

2. How We Use Your Information

We use your contact details to:

• Respond to your inquiry about our services

• Schedule consultation calls

• Send relevant information about Solution ONE's offerings and services

• Maintain records of client interactions

We do NOT:

• Sell your data to third parties

• Share your information without consent

• Use your data for unrelated marketing

3. Legal Basis (India)

We collect and process your data under:

• Consent: You voluntarily provide information by submitting the form

• Legitimate Interest: To respond to business inquiries and provide requested services

• Compliance: Information Technology Act, 2000; Digital Personal Data Protection Act, 2023

4. Data Security

• Information stored securely on Wix servers

• Access limited to authorized personnel only

• Encrypted transmission (SSL/TLS)

5. Data Retention

We retain your contact information for:

• Active inquiries: Duration of conversation + 1 year

• Non-converting leads: Up to 2 years unless deletion requested

• Clients: Duration of engagement + 7 years (as per business record requirements)

6. Your Rights (DPDP Act 2023)

You have the right to:

• Access your data - request what information we hold

• Correct inaccurate information

• Delete your data (Right to be Forgotten) - subject to legal retention requirements

• Withdraw consent at any time

• Nominate someone to exercise rights on your behalf in case of death/incapacity

To exercise these rights: Email enquirysolutionone@gmail.com

7. Complaints

If you have concerns about how we handle your data contact us first at enquirysolutionone@gmail.com

8. Children's Privacy

Our services are for business professionals 18+. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this policy. Material changes will be notified via email or website notice.